Our frequently asked questions section, designed to provide you with clear and concise answers about our products and services.

Here you will find detailed information to make your shopping experience easier and more satisfying.

If you have any questions that are not covered here, please do not hesitate to contact us.

We are here to help you. Use our contact form to send us your questions, and our customer service team will contact you as soon as possible.

We appreciate your interest in Moroccan Art and hope you find all the information you need to fully enjoy our authentic Moroccan crafts.

Thank you for choosing us to explore the unique beauty of traditional craftsmanship!

General Frequently Asked Questions (FAQ)

What kind of products do you offer at Arte Marruecos?
We offer a variety of Moroccan handcrafted products including handmade sabra cushions, Berber rugs, traditional ceramics, Moroccan lamps, and more.

 Are the products authentic and handmade?
Yes, all our products are 100% authentic and handmade by artisans in Morocco, using traditional techniques passed down from generation to generation.

3. How can I place an order?
You can place an order directly through our online store. Simply select the products you wish to purchase, add them to your cart and follow the instructions to complete your purchase.

 Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times may vary depending on your location.

Payment Methods

  • What payment methods do you accept?
    We accept credit and debit cards, bank transfers and bizum.

  • Can I pay on delivery?
    We do not currently offer a cash on delivery payment option. All orders must be paid for online.

  • Is it safe to pay in your online store?
    Yes, we use secure payment systems that protect your financial information and ensure safe transactions.

  • Do you accept payments in different currencies?
    Yes, we accept payments in multiple currencies. The currency is automatically selected based on your location, but you can also change it manually during checkout.

  • Can I use multiple payment methods for a single order?
    Currently, we only accept one payment method per order. However, you can use a gift card in combination with another payment method.

Shipping

  • Do you ship internationally?
    Yes, we ship internationally. Shipping costs and delivery times may vary depending on your location.

    What is the estimated delivery time?
    Delivery time depends on your location. Orders within Morocco are usually delivered within 3-5 business days, while international shipments may take between 7-21 business days.

    What is the shipping cost?
    Shipping costs vary depending on the destination and weight of the package. You can see the shipping cost during the checkout process before confirming your order.

    How can I track my order?
    Once your order has been shipped, you will receive an email with a tracking number and a link to track your package online.

    What happens if my order is lost or damaged?
    If your order is lost during shipping or arrives damaged, please contact us immediately and we will do our best to resolve the issue, either by sending a replacement or processing a refund.

    Do you offer free shipping?

    We occasionally offer free shipping promotions for certain products or orders over a specific amount. Check our homepage or sign up for our newsletter to stay up to date with these offers.

Refund Policy

  • What's your refund policy?
    We offer full refunds on products returned in their original condition within 30 days of purchase. Shipping costs are non-refundable.

  • How do I request a refund?
    To request a refund, please contact us via email with your order number and return details. We will provide you with further instructions.

  • How long does it take to process a refund?
    Refunds are usually processed within 5-7 business days after receiving the returned product. Time may vary depending on payment method and bank.

  • Can I exchange an item instead of receiving a refund?
    Yes, we offer exchanges for products of the same value. If you wish to make an exchange, please contact us to coordinate the process.

  • Can sale or personalized items be refunded?
    Sale items and personalized products are not eligible for refund unless they arrive defective or damaged.

  • Who covers the cost of return shipping?
    The customer is responsible for return shipping costs unless the product received is defective or incorrect.

  • What's your refund policy?
    We offer full refunds on products returned in their original condition within 30 days of purchase. Shipping costs are non-refundable.

  • How do I request a refund?
    To request a refund, please contact us via email with your order number and return details. We will provide you with further instructions.

  • How long does it take to process a refund?
    Refunds are usually processed within 5-7 business days after receiving the returned product. Time may vary depending on payment method and bank.

  • Can I exchange an item instead of receiving a refund?
    Yes, we offer exchanges for products of the same value. If you wish to make an exchange, please contact us to coordinate the process.

  • Can sale or personalized items be refunded?
    Sale items and personalized products are not eligible for refund unless they arrive defective or damaged.

  • Who covers the cost of return shipping?
    The customer is responsible for return shipping costs unless the product received is defective or incorrect.